It may be your browser, version of software or device, so try any of the quick fixes below:

1) Try using Firefox or Chrome for the best operation. You can download Chrome at www.google.com/chrome

2) Ensure that the computer has the most recent version of Flash Player. You can go to get.adobe.com/flashplayer to update.

3) If using Internet Explorer, F12 will switch to comparability mode

– Ensure comparability mode is turned off if using IE (Internet Explorer) 10

– There is no keyboard shortcut for comparability view for IE 10. You will have to tap ‘alt’, then click (tools> comparability view).

This might be a bit Greek, but we really want you to get access.

Make sure and let us know if you still have trouble at amberdivadawn@gmail.com and we’ll find a solution.

Me ke aloha,

Amber